Contact Our Team

Our support team is on hand to help with account questions, verification, payments, technical issues or general feedback. If you need assistance we offer live chat, email and phone support for UK customers. For account-related matters we can help with KYC checks, withdrawals and safer gambling tools. Use the contact channels below and our team will respond promptly to resolve enquiries or guide you through any process.

Department	Contact
Customer support	[email protected] (live chat, email - live chat replies within minutes)
General enquiries	[email protected] (payments and account queries - response within 24 hours)
Affiliate enquiries	[email protected] (partnerships and reporting - account manager on request)
Phone	+44 20 7946 4821 (Mon-Fri, 09:00-18:00 - voicemail and callback available outside hours)
Working hours	Mon-Fri, 09:00-18:00

Contact Us by Email

Email is our preferred way to handle detailed requests, account issues or any matter needing documents. Please send messages to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files and include your account username. We'll reply as quickly as possible and may ask for further information to resolve your case efficiently.

Submit Your Inquiry

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Response Time

Our support team aims to respond to most enquiries within one business day. Simple account or payment questions are usually handled quickly via live chat or email, while more complex cases, such as identity checks or disputed transactions, can take longer to resolve and may require additional documents. We’ll keep you updated throughout the process.

Feedback

Tell us what you think of Sloty, and share feedback, suggestions or ideas to help us improve. We review every message carefully and use your input to refine promotions, game selection and site features so your voice genuinely shapes the experience. To get in touch, email [email protected] or use the feedback form in your account.