General Terms and Conditions
These Terms and Conditions set out the rules for using Sloty and explain the legal relationship between us and our users. We provide an online casino platform and services subject to the terms below; by creating an account or using the site you agree to follow these terms and any additional rules that apply to specific games, promotions or payment methods.
Account responsibilities
Account holders are responsible for keeping their login details secure and for any activity that occurs under their account. We require accurate and up-to-date personal information and may suspend or close accounts where incorrect details are provided. Customers must notify us immediately of any unauthorised access or suspected fraud. We allow one account per person, household or address unless otherwise agreed in writing.
Verification and security
We may require identity and address verification (KYC) at any time, and verification is normally required before the first withdrawal. You agree to provide requested documents promptly. We use reasonable measures to protect account data but are not liable for losses resulting from compromised credentials where you have been negligent.
Eligibility requirements
Only individuals who meet our eligibility criteria may register. You must be at least 18 years old and located in a jurisdiction where our services are permitted. Persons subject to self-exclusion, under restriction by a regulatory authority, or otherwise barred by law may not open or use accounts. We may refuse registration or participation where we suspect a breach of eligibility.
Acceptable platform use
Users must not exploit, manipulate or attempt to circumvent game mechanics, bonus conditions or security controls. Abusive behaviour, fraud, money laundering, use of multiple accounts, collusion or other dishonest conduct is prohibited. We reserve the right to restrict, suspend or close accounts and withhold funds where misuse is suspected, pending investigation.
General bonus and promotion rules
Promotions are subject to specific terms that will be made available with each offer. Bonus funds and free spins are provided under conditions such as minimum deposit, wagering requirements and permitted games. Where applicable, bets above stated maximums will not contribute to wagering and attempting to abuse bonuses may lead to forfeiture of bonus balances and winnings.
Deposits and withdrawals
Payment options, minimums and limits are shown in the cashier and may vary by user location. Deposits are usually available instantly; withdrawals may be subject to processing times and verification checks. We may require proof of payment source or additional information to comply with anti-money laundering obligations. We may apply reasonable withdrawal limits and stage payments for large payouts where verification is pending.
Dispute resolution
If you have a complaint, please contact our support team via the channels shown on the site. We will aim to resolve disputes promptly and fairly. If we cannot reach an agreement, both parties may seek independent dispute resolution in accordance with applicable law and any dispute resolution procedures set out in these terms.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be published on the site and, where required, notified to account holders. Continued use of the platform after changes have been posted constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account.